Inspiro is part of the local community.

The people who access or would like to access our services can tell us a great deal about how to improve the way we support people. One way you can be involved is by joining our consumer register. The consumer register is a list of local people who can offer their opinions and feedback as well as ideas.

Who can be a member of the consumer register?

Anyone who lives, works or studies in the Yarra Ranges. This includes past, present or potential users of Inspiro’s services, plus family members and carers. Interested community members are also welcome. How you participate is up to you. As a consumer register member you decide the role you play.

  • the planning of groups, programs and services
  • on a committee
  • in a focus group
  • giving feedback on our brochures, flyers, etc.
  • giving feedback on services you have used at Inspiro
  • helping us promote our services.

To find out more about the consumer register, please contact Inspiro’s Primary Care Manager on 9738 8801 or email Or you can simply complete the Expression of Interest (EOI) form below and send to Inspiro at 17 Clarke Street, Lilydale 3140.

Expression of Interest (EOI) form

The Inspiro Journey: Through Consumers’ Eyes 

The Inspiro Consumer Journey Project commenced in April 2015.  We interviewed nine consumers to hear their stories and get a better understanding of their journey through Inspiro. The aim of the project was to identify barriers and concerns that may exist for our consumers. The Inspiro Journey

We are currently developing an action plan based on recommendations from this project, to create better ways to access our programs and services and to provide care to the community.

The full report and summary booklet are available below.  We welcome your feedback on these documents - please leave comments or suggestions in the box below.   

Summary Report - The Inspiro Journey - Through Consumer's Eyes

Full Report - The Inspiro Journey - Through Consumer's Eyes