Our services

Fees


Everyone’s situation is different. You may be entitled to low or no fees and be able to see someone straight away. Call us on 9738 8801 to find out what you are eligible for.

Fees for Allied Health and Counselling Services:

Some of our fees changed September 1, 2021

While Inspiro tries to keep our prices as low as possible,  the cost of providing certain services has increased significantly over the past 12 months. Increases are related to the price of items including: instruments, dressings, and infection control equipment.

See below for our new fee prices:

inspiro fees

The fees you pay are determined by your annual income 
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* Inspiro’s fees and income ranges are based on the Department of Health’s recommended primary health fees.

Fees for Dental Services

Patient co-payment fees as of 1 October 2021

The Department of Health (DH) has advised Dental Health Services Victoria (DHSV) of the revised co-payment fees for public dental services. DHSV will implement these changes on 1 October 2021 

Emergency Care

Flat fee of $30.00 per course of care

General Care

Fee of $30.00 per visit per course of care, to a maximum fee of $120.00 per course of care

Denture Care

 

$71.50 per denture, capped at $143.00 for a full upper and lower denture

Children 0 – 12 years not dependants or holders of concession cards*

Flat fee of $35.00 per child for a general course of care

Fees per family will not exceed $140.00

* There is no charge for Children aged 0 - 17 years IF you or your parent holds a Concession Card OR you are eligible for Child Dental Benefit Schedule

The revised co-payment fees will apply only to patients with a new course of care opened from 1 October 2021

Previous co-payment rates will continue for all active courses of care opened prior to 1 October 2021.


Interpreters

Interpreters are available at our centres on request.
Please speak to one of our staff to discuss your needs on 9738 8801.


Your rights and responsibilities

The Australian Charter of Health Care Rights describes the rights of patients, consumers and other people using the Australian health care system.  These rights are essential to make sure that, wherever and whenever health care is provided, it is of high quality and is safe.

If you are not satisfied with the response to a complaint, you are encouraged to contact the Health Service Commission on 1300 582 113.

Visit the Office of the Health Services Commissoner website.

Guide to Your Rights and Responsibilities can be downloaded below.
Your Rights and Responsabilities


Privacy

To find out why we collect your information, what we do with your information and how you can restrict access to your information, please download the document below.
Privacy Policy


Advocacy

As a client, you have the right to have an advocate to represent you and your interests. If you wish to have an advocate, we will help you to locate an advocate should you request it. 

An advocate may speak, act or write on behalf and in the interest of you; is a person who is independent of a service provider, organisation or authority; and ensures your rights are being upheld.  An advocate can help you with service assessments, care planning and reviews; consult and negotiate with a service on your behalf; and help if there are changes to your services.

An advocate may be a friend, an associate or a family member.

FOR MORE DETAILS ABOUT ADVOCACY SERVICES, PLEASE CONTACT:


Office of the Public Advocate

Level 1, 204 Lygon Street
Carlton VIC 3053
Phone: 1300 309 337
Web: www.publicadvocate.vic.gov.au
 


Feedback

We welcome your feedback. Please click here to go to the feedback page